Refund and Returns Policy – volgapharma.com

Refund & Return Policy

At Volga Pharma, customer satisfaction is important to us. Please read our Refund and Return Policy carefully before making a purchase.

Returns

Due to the nature of health and wellness products, we do not accept returns once the product has been delivered, opened, or used. This policy is in place to ensure product safety, hygiene, and quality standards.

Returns may be considered only in the following cases:

The product received is damaged
The product received is defective
The wrong product was delivered

Any such issue must be reported within 24 hours of delivery, along with clear images or videos of the product and packaging.

Refunds

Once your complaint is reviewed and approved, the refund will be processed to the original mode of payment.

Refunds are initiated after verification
It may take 5–7 working days for the refunded amount to reflect in your account, depending on your bank or payment provider

Shipping charges (if any) are non-refundable.

Non-Refundable Situations

Refunds will not be provided in cases of:

Change of mind after purchase
Incorrect usage or dosage by the customer
Delay caused by courier partners beyond our control
Minor packaging variations that do not affect product quality

Order Cancellations

Orders can only be cancelled before dispatch. Once the order has been shipped, cancellation requests will not be accepted.

Contact for Support

For refund or return-related queries, please contact our support team through the official contact details provided on our website. Ensure you include your order ID and issue details for faster assistance.